Privacy Policy
Privacy and data handling for the public website and platform.
Effective Date: March 15, 2026. This policy describes how ServaKey collects, uses, stores, and protects information provided through the public website and software services.
1. Information We Collect
We collect information you submit directly, technical data generated through website or platform use, and operational records required to provide the service. This may include names, business contact details, company information, support requests, system usage data, IP addresses, device details, and workflow-related content submitted by authorized users.
2. How We Use Information
We use information to operate the website and platform, respond to inquiries, provide demos and support, secure accounts, improve service performance, administer contracts, and meet legal or regulatory obligations.
3. Sales and Demo Inquiries
When you submit a contact or demo form through the public website, we use that information to route your inquiry, qualify platform fit, and follow up regarding sales, implementation, or partnership discussions.
4. Operational Platform Data
Customers may store operational data in the platform, including project, construction, documentation, geospatial, reporting, and field execution records. We process that information on behalf of the customer to provide the contracted service.
5. Sharing of Information
We do not sell personal information. We may share information with service providers that support hosting, security, analytics, communications, mapping, or infrastructure operations, and where required by law, contract, or a valid legal process.
6. Data Retention
We retain information for as long as needed to provide services, support legitimate business operations, satisfy contractual commitments, and comply with applicable legal requirements. Retention periods may vary depending on the type of data and the governing agreement.
7. Security Practices
We use administrative, technical, and physical safeguards designed to protect data against unauthorized access, misuse, loss, or alteration. No system is completely immune from risk, but we apply reasonable controls appropriate for enterprise software and public web operations.
8. Cookies and Technical Signals
The public website and platform may use cookies, local storage, and related technologies to maintain session continuity, support performance monitoring, improve reliability, and understand traffic patterns. Browser settings may affect how some functions operate.
9. International and Regional Rights
Depending on your jurisdiction, you may have rights related to access, correction, deletion, objection, restriction, or portability. Requests can be submitted using the contact information below.
10. Updates to This Policy
We may update this policy from time to time to reflect legal, operational, or product changes. Material updates will be reflected by revising the effective date above.
11. Contact
Questions regarding this Privacy Policy can be sent to [email protected].